Service Policy

APPOINTMENT CANCELLATION

 

• To cancel or reschedule an appointment, we request a 24 Hour advance notice.

 

 

LATE CANCEL, NO SHOW

 

• Patient may cancel up to two hours before an appointment without being charged - cancellation any time after will incur a late cancellation fee.

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• Patient who abandons an appointment by not showing up will be charged a no show fee.

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• Late cancellation & no show fee = 75% of the full price of each scheduled service. All fees must be paid before rescheduling any future appointment.

 

 

FREE CONSULTATION

 

• Complimentary consultation is a one-time offer only for new patients. 

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• Free consultation may be forfeited due to nonemergency late cancellation, no show or noncommitment to an appointment such as excessive rescheduling. Any consultation thereafter must be paid and requires a nonrefundable deposit.

 

 

PAYMENT

 

• Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.​

 

 

GIFT CERTIFICATES

 

• Gift certificates are non-refundable and non-exchangeable for cash.

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• Gift certificates are redeemable for services or products only.

 

 

RETURNS & REFUND

 

• No refund for payment of rendered services.

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• Unopened products and in resalable condition may be returned within 14 days from the purchase date.

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• A restocking or service fee may apply to a return at our discretion.

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• No return for special order products or any rare herbs that we cannot resell.

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ALCOHOL & DRUGS

 

• Alcohol and drugs are contraindicated for acupuncture treatment.

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• We will deny treatment to anyone who is under heavy influence of alcohol or drugs at the time of the appointment.