Service Policy

APPOINTMENT

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To keep our patients and staff safe, we cannot see anyone who contracted COVID within three weeks prior to the appointment date or have had active respiratory/sinus symptoms within 72 hours prior to the appointment date. Please contact us immediately to cancel or reschedule the appointment.

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• Cancellation - patient may cancel up to two hours before an appointment without charge, cancellation any time thereafter is considered late and will incur a missed appointment fee.

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​Cancellation for party of two people requires advance notice at least 24 hours prior to the appointment time, party of three or more people requires advance notice at least 48 hours prior to the appointment time -- canceling any time thereafter will incur a missed appointment fee per appointment. 

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• No show is abandonment of an appointment and will incur a missed appointment fee.

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• Late arrival creates havoc to the flow of our daily operation and may cut into another person's appointment after yours.

 

​​​​​Arriving later than 10 minutes past your appointment time is considered tardy and may cause your appointment to be canceled. If your appointment is canceled, you must pay a missed appointment fee before you can reschedule another appointment.​

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Repeated tardiness is not acceptable and will result in the discontinuation of your treatment at our clinic.​

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• Missed appointment fee:

 

Length of appointment less than 90 minutes = $42

Length of appointment 90 minutes or more = $58

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Missed appointment fee must be paid before rescheduling another appointment.

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All pre-booked appointments will be removed from our schedule if missed appointment fee is not paid within 48 hours of billing.

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• Free consultation is a one-time offer to new patients, terms and conditions applied. Free consultation will be forfeited due to late cancellation, no show, or noncommitment to an appointment such as excessive rescheduling. Any future consultation must be paid and requires a deposit to hold the appointment.

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• Excessive rescheduling – after three consecutive reschedulings of appointment, any rescheduling thereafter requires a deposit to hold the appointment.

 

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PAYMENT

 

• Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed. No refund for payment of rendered services.​

 

 

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GIFT CERTIFICATES

 

• Gift certificates are non-refundable and non-exchangeable for cash.

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• Gift certificates are redeemable for services or products only.

 

 

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RETURNS & REFUND

 

• No refund for payment of rendered services.

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• Unopened products and in resalable condition may be returned within 14 days from the purchase date.

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• A restocking or service fee may apply to a return at our discretion.

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• No return for special order products or any rare herbs that we cannot resell.

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ALCOHOL & DRUGS

 

• Alcohol and drugs are contraindicated for acupuncture treatment.

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• We will deny treatment to anyone who is under heavy influence of alcohol or drugs at the time of the appointment.

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