POLICY
APPOINTMENT
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To cancel or reschedule an appointment, kindly give us an advance notice prior to the date of your appointment.
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Cancellation notice given on the day of an appointment is considered late, and we will charge for late cancellation or no show.
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Late Cancel & No Show Fees:
$40 - appointment less than 90 minutes
$55 - appointment 90 minutes or more
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Free consultation is a one-time offer to new patients. Free consultation will be forfeited for late cancellation or no show.
RETURNS & REFUND
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No refund for payment of rendered services.
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No refund, no return, no exchange for opened products.
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Unopened products in good and resalable condition are returnable within 30 days from the purchase date. If the original payment was made by a credit or debit card, we will deduct the card transaction fee from the refund amount.
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No refund for shipping cost or any other surcharges.
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No return or exchange for any rare herbs that we cannot resell.
PAYMENT
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Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.
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All fees and charges are subject to change at any time.
GIFT CERTIFICATES
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No refund and no return for gift certificates.
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Gift certificates are redeemable for services or products only.
ALCOHOL & DRUGS
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Alcohol and drugs are contraindicated for energy healing and acupuncture.
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We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.