Clinic Policy
Appointment
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To cancel or reschedule an appointment, kindly notify us 24 hours in advance. Notice given on the appointment day is considered late.
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Missed appointment fee will be assessed for late cancellation or no show at our discretion.
$40 session less than 90 minutes
$55 session 90 minutes or more
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Free consultation is a one-time offer to new patients. Free consultation may be forfeited due to late cancellation or no show.
Returns & Refund
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No refund for payment of rendered services.
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No refund, no return, no exchange for opened products.
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Unopened products in good and resalable condition are returnable within 30 days from the purchase date. If the original payment was made by a credit or debit card, we will deduct the card transaction fee from the refund amount.
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No refund for shipping cost or any other surcharges.
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No return or exchange for any rare herbs that we cannot resell.
Payment
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Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.
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All fees and charges are subject to change at any time.
Gift Certificates / E-Gifts
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No return and no refund for physical and electronic gift certificates.
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Gift certificates / E-Gifts cannot be exchanged for cash and cannot be transferred to another person.
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Gift certificates / E-Gifts are redeemable for services or products only.
Alcohol & Drugs
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Alcohol and drugs are contraindicated for energy healing and acupuncture.
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We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.