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POLICY

APPOINTMENT

  • To cancel or reschedule an appointment, kindly give us an advance notice prior to the date of your appointment.

  • Cancellation notice given on the day of an appointment is considered late, and we will charge for late cancellation or no show.​​​​​ 

  • Late Cancel & No Show Fees: 

$40 - appointment less than 90 minutes

$55 - appointment 90 minutes or more

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  • Free consultation is a one-time offer to new patients. Free consultation will be forfeited for late cancellation or no show.​​ 


 

RETURNS & REFUND

 

  • No refund for payment of rendered services.

  • No refund, no return, no exchange for opened products.

  • Unopened products in good and resalable condition are returnable within 30 days from the purchase date. If the original payment was made by a credit or debit card, we will deduct the card transaction fee from the refund amount.

  • No refund for shipping cost or any other surcharges.

  • No return or exchange for any rare herbs that we cannot resell.

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PAYMENT

 

  • Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.

  • All fees and charges are subject to change at any time.

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GIFT CERTIFICATES

 

  • No refund and no return for gift certificates.

  • Gift certificates are redeemable for services or products only.

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ALCOHOL & DRUGS

 

  • Alcohol and drugs are contraindicated for energy healing and acupuncture.

  • We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.

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