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Service Policy

APPOINTMENT

To keep our patients and staff safe, we cannot see anyone who contracted COVID within three weeks prior to the appointment date or have had active respiratory/sinus symptoms within 72 hours prior to the appointment date. Please contact us immediately to cancel or reschedule the appointment.

  • Cancellation - patient may cancel up to two hours before an appointment without charge, cancellation any time thereafter is considered late and will incur a missed appointment fee.

Cancellation for party of two people requires advance notice at least 24 hours prior to the appointment time, party of three or more people requires advance notice at least 48 hours prior to the appointment time -- canceling any time thereafter will incur a missed appointment fee per appointment

  • No show is abandonment of an appointment and will incur a missed appointment fee.

  • Late arrival creates havoc to the flow of our daily operation and may cut into another person's appointment after yours.

 

​​​​​Arriving later than 10 minutes past your appointment time is considered tardy and may cause your appointment to be canceled. If your appointment is canceled, you must pay a missed appointment fee before you can reschedule another appointment.​

Repeated tardiness is not acceptable and will result in the discontinuation of your treatment at our clinic.​

  • Missed appointment fee:

 

Length of appointment less than 90 minutes = $42

Length of appointment 90 minutes or more = $58

Missed appointment fee must be paid before rescheduling another appointment.

All pre-booked appointments will be removed from our schedule if missed appointment fee is not paid within 48 hours of billing.

  • Free consultation is a one-time offer to new patients, terms and conditions applied. Free consultation will be forfeited due to late cancellation, no show, or noncommitment to an appointment such as excessive rescheduling. Any future consultation must be paid and requires a deposit to hold the appointment.

  • Excessive rescheduling – after three consecutive reschedulings of appointment, any rescheduling thereafter requires a deposit to hold the appointment.

 

PAYMENT

 

  • Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed. No refund for payment of rendered services.

 

 

GIFT CERTIFICATES

 

  • Gift certificates are non-refundable and non-exchangeable for cash.

  • Gift certificates are redeemable for services or products only.

 

 

RETURNS & REFUND

 

  • No refund for payment of rendered services.

  • Unopened products and in resalable condition may be returned within 14 days from the purchase date.

  • A restocking or service fee may apply to a return at our discretion.

  • No return for special order products or any rare herbs that we cannot resell.

ALCOHOL & DRUGS

 

  • Alcohol and drugs are contraindicated for acupuncture treatment.

  • We will deny treatment to anyone who is under heavy influence of alcohol or drugs at the time of the appointment.

Privacy Policy

  • All personal and financial information of our clients that is transmitted on this website is protected and intended only for communication and fulfilling transactional or service requests between our clients and Dharma Reiki & Acupuncture including our affiliated service providers Wix, Formsite, and PayPal.

 

  • Dharma Reiki & Acupuncture has no access to our clients' financial information.

 

  • When you provide your personal information to Dharma Reiki & Acupuncture, you voluntarily consent to the collection, use, processing, transfer, or disclosure of your data by Dharma Reiki & Acupuncture and our affiliated service providers. Your information will not be sold, exchanged, transferred, or given to any other third party for any reason other than to facilitate and fulfill the transactional or service request(s) that you make on Dharma Reiki & Acupuncture website and/or our affiliated service providers' sites.

 

  • All photos and images on this website are copyrighted. The use or reproduction of any photos or images on this website for commercial purposes by any unauthorized person or entity is unlawful and prohibited.

 

  • All written content on this website is copyrighted. The use or reproduction of any part of this website's written content for commercial purposes by any unauthorized person or entity is unlawful and prohibited.

 

  • The use of Dharma Reiki & Acupuncture website including product purchases and service requests is not intended for anyone under 18 years of age. If you believe that a minor might have purchased herbal products or requested services on this website, please inform us immediately.

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